Shipping Policy

At Reluxe Jewel, we are dedicated to providing exceptional service to our customers, including fast, reliable, and secure shipping. Our shipping policy ensures that your order is processed and delivered to you in the quickest and safest way possible.

1. Preparation of Watches

The preparation of your watch typically takes 1–2 business days.

2. Delivery Time

The estimated delivery time is 7–12 business days, depending on the destination and customs clearance procedures.

3. Shipment Methods

We use trusted international shipping couriers such as DHL, FedEx, USPS, EMS, and UPS to ensure reliable delivery.

4. Shipping Details

  • Orders marked as “Ready to Ship” will be dispatched within 24–48 hours after payment confirmation.
  • Estimated delivery: 5–10 business days depending on location and customs.
  • Delivery time may vary during peak seasons or due to unforeseen delays.

5. Order Tracking

Once your order is shipped, you will receive an email with tracking details to monitor your package in real-time.

6. Shipping Methods

We partner with reliable international couriers. The chosen courier depends on your location and the most secure available route.

7. Shipping Costs

Shipping fees are calculated at checkout based on your destination, package weight, and method. Occasionally, free shipping promotions may apply.

8. Packaging

Each watch is carefully packed in its original box, placed securely in a protective shipping box to ensure it arrives in perfect condition.

9. Multiple Items in One Order

If your order includes multiple items, they may ship from different warehouses. You will receive individual tracking for each package.

10. Address Accuracy

Please ensure your shipping address is correct. We are not responsible for delays caused by inaccurate or incomplete shipping details.

11. Delivery Acceptance

Please make sure someone is available to receive the delivery. If unavailable, the courier may leave a notice or attempt re-delivery.

12. Order Cancellation and Modifications

Orders can only be cancelled or changed if they have not yet been shipped. Contact us immediately for any modification requests.

Need Assistance?

If you have any questions or concerns about our shipping policy, please contact our Customer Support team. We are here to assist you and ensure a seamless shopping experience.