Return, Exchange, and Repair Policies for Watches at Reluxe Jewel

At Reluxe Jewel, we are dedicated to providing our customers with the best possible shopping experience and premium watch products. To ensure your satisfaction, we have established the following return, exchange, and repair policies:

1. Refund Policy

Eligibility for Refund

  • The watch is in its original, unworn condition and has not been damaged.
  • All tags, stickers, and protective covers are still intact.
  • If the protective cover has been removed, we regret that we must deny the request.
  • The watch is accompanied by the original packaging, including the box, manuals, and accessories.
  • A valid proof of purchase (receipt or order confirmation) is provided.

Refund Process

  1. Contact our Customer Service team to initiate the refund process and share pictures or a video of the watch.
  2. Once approved, carefully package the watch and all items, and send it back to us using a trackable and insured shipping method (only local couriers or EMS).
  3. Once we receive and inspect the return, the refund will be processed within 5 business days using the original payment method.

2. Exchange Policy

Eligibility for Exchange

  • The watch is in its original, unworn condition and has not been damaged.
  • All tags, stickers, and protective covers are still intact.
  • If the protective cover has been removed, we regret that we must deny the request.
  • The watch is accompanied by the original packaging, including the box, manuals, and accessories.
  • A valid proof of purchase (receipt or order confirmation) is provided.

Exchange Process

  1. Contact our Customer Service team and specify the desired exchange watch.
  2. After approval, package and return the watch using a trackable and insured shipping method (only local couriers or EMS).
  3. Once approved, we will send the replacement. Price differences will be charged or refunded accordingly.

3. Repair Policy

Repairs

We offer repair services for damaged or maintenance-needed watches. For more details, contact our Customer Service team.

Repair Process

  1. Contact us for instructions.
  2. After receiving the watch, we will assess the damage and provide a timeline and cost estimate (if applicable).
  3. Repairs will be completed by our professional technicians and returned to you in working condition.

Notes

  • Policies may change without prior notice. Check our website or contact Customer Service for the most accurate information.
  • If you have any questions or concerns, our Customer Service team is always here to assist you.